Privacy Policy
Last updated: 14 October 2026
Discovered By You respects your privacy. This policy explains what personal information may be collected when you browse this website, place an order or subscribe to our emails, and how it is used.
Information we may collect
- Order information: name, billing and delivery address, email address, order details and information needed to fulfil your purchase.
- Payment information: payments are processed through Stripe. We do not intend to receive or store your full payment card details on this website; Stripe processes payment details under its own privacy and security terms.
- Newsletter information: your name (if supplied), email address and record of your marketing consent or preferences.
- Technical information: limited device, browser, log and website-usage information may be processed by hosting, security or analytics services where enabled.
- Correspondence: information you provide when contacting us about an order or enquiry.
How we use information
- To process payments, confirm orders and deliver products.
- To respond to customer-service enquiries and manage returns or refunds.
- To send marketing emails only where you have consented or where another lawful basis permits it. You can unsubscribe at any time.
- To maintain website security, prevent fraud, meet legal obligations and improve the service where applicable.
Lawful bases
Under UK data-protection law, the relevant lawful basis may be performance of a contract, compliance with a legal obligation, your consent, or our legitimate interests (for example, website security and handling customer enquiries), depending on the purpose.
Who we share information with
We may share relevant information with service providers that help operate the website, process payments, send emails, host the site, deliver orders or provide professional/legal support. Stripe processes payment information in accordance with its own terms and privacy notice. We do not sell your personal information.
International transfers
Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, appropriate safeguards should be used.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns and disputes, maintaining records required by law and respecting marketing preferences.
Your rights
Depending on the circumstances, you may have the right to request access to your personal information, correction or deletion, restriction of processing, objection to processing, data portability, or withdrawal of consent. You can also complain to the UK Information Commissioner's Office (ICO). To exercise a right, email us at the address below.
Cookies and similar technologies
This website or its hosting and payment services may use essential cookies or similar technologies needed for functionality, security or checkout. If non-essential analytics or advertising cookies are used, the website should provide the required notice and obtain consent where legally required.
Children
This website is intended for a general shopping audience and is not designed to knowingly collect personal information from children without appropriate authorisation.
Changes to this policy
We may update this policy from time to time. The latest revision date is shown at the top of this page.
Contact us
For privacy questions or requests, contact Discovered By You at team@discoveredbyyou.co.uk.
Questions? Contact team@discoveredbyyou.co.uk.