Delivery and Returns
Last updated: 14 October 2026
This policy applies to orders placed through Discovered By You for AURA Eau De Parfum and other products sold on this website.
Delivery destinations and times
Orders are dispatched from the United Kingdom. Standard UK delivery is estimated at 2–4 working days after dispatch. Delivery estimates are not guarantees and may be affected by carrier delays, public holidays or circumstances outside our control.
Next-day delivery may be available where offered at checkout. Please check the delivery option and estimated date shown when ordering.
Delivery charges
- Standard UK delivery: £6.95.
- Free UK delivery on orders over £150.
If a different delivery price is shown at checkout, the price confirmed before payment will apply. We will contact you if a material issue affects fulfilment of your order.
Tracking and missed deliveries
Where tracking is available, it will be supplied by the delivery service. Please check that your delivery address is correct at checkout. Contact us if your parcel has not arrived within the estimated delivery period.
Changing or cancelling an order
Please contact us as soon as possible at team@discoveredbyyou.co.uk if you need to amend or cancel an order. We cannot guarantee changes after an order has been processed or dispatched. This does not affect your statutory consumer rights.
Returns and your cancellation rights
If you are a UK consumer buying online, you will generally have the right to cancel your order within 14 days of receiving the goods, and a further 14 days to send them back after telling us you wish to cancel, subject to legal exceptions. To start a return, email us with your order details before sending anything back.
For hygiene and health-protection reasons, the cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the seal has been broken after delivery. Please keep any applicable seals intact if you may wish to return the item.
Condition of returned items
Please take reasonable care of the product while you decide whether to keep it. We may be entitled to reduce a refund where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Return postage and refunds
Unless an item is faulty, damaged, incorrect or we have agreed otherwise, you are responsible for the direct cost of returning an item when exercising a change-of-mind cancellation right. We will explain the return instructions when you contact us. Eligible refunds will be made using the original payment method, normally within 14 days of receiving the returned goods or evidence that they have been sent back, as applicable under consumer law.
Faulty, damaged or incorrect orders
Please email us promptly with your order number and a description of the issue. Photographs can help us assess damage or an incorrect item. Your statutory rights under UK consumer law are not affected by this policy.
Contact
Email: team@discoveredbyyou.co.uk
Questions? Contact team@discoveredbyyou.co.uk.