Return and Refunds Policy

Thank you for shopping with us. We strive to ensure your satisfaction with every purchase. Our Return and Refunds Policy is designed to provide clarity and transparency regarding your rights and obligations when returning items purchased from us. Time Frame for Returns and Refunds: You may initiate a return for a refund within 7 days from the date of delivery. Please note that any return requests beyond this period may not be accepted. Return Shipping Costs: Customers are responsible for covering the shipping costs associated with returning items unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items. Refunds Process: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. Once approved, refunds will be processed within 14 days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider. Non-Refundable Products: Products are generally non-refundable unless they are faulty or defective. If you believe you have received a faulty item, please contact our Customer Support team immediately for assistance. Additional Information: - All returned items must be in their original condition, unused, and with any tags or packaging intact. - Refunds will be issued to the original payment method used for the purchase. - We reserve the right to refuse returns or refunds if the item does not meet our return eligibility criteria. - This Return and Refunds Policy is in addition to any rights you may have under applicable consumer protection laws. Contact Us: If you have any questions or concerns regarding our Return and Refunds Policy, please don't hesitate to contact us. https://discoveredbyyou.co.uk/contact.php

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